![]() ![]() When the storage days have expired, clips will automatically be removed from the cloud and local storage and can no longer be retrievable. Question: What happens to the video after the storage days have expired?Īnswer: Make sure you download any clips you need from the cloud storage via the Playback tab or local storage via Camera Settings. Question: How many days of recordings can I see in the app?Īnswer: Local camera storage once it is full (therefore, no exact days) while Cloud recordings are up to 7 days. Question: Can I connect the camera to a mobile broadband device?Īnswer: It is possible but not recommended as this will usually incur data charges and will be dependent on mobile coverage in the area. Question: What type of Wi-Fi signal can I connect the camera to? You can simply put your phone onto the new network which you wish to place the camera on, and then select ‘Pair Camera’ from the main menu to follow the pairing process again and place the camera on a different network. Tip: You do not need to press ‘Remove Device’ under the settings menu before you start the pairing process to put your camera on a different network. This method is used to pre-set the camera but keep in mind that after changing it, the camera will be offline until the new WiFi is available. ![]() From there, enter the new SSID and the password of that new WiFi then hit OK. If the camera is still online, you can go to the camera's settings then select WiFi SSID. Question: How do I change or update the camera's network settings?Īnswer: To change to a different Wi-Fi network or to refresh the Wi-Fi settings simply follow the same process as you did to initially set up the camera as outlined in the Quick Start Guide and User Manual, this will save the new settings on the camera. Depending on your router/Wi-Fi device, you may need to disable or edit the name of the 5GHz radio before you can connect the SWIFI-CAM. Question: Should I use 2.4GHz or 5GHz Wi-Fi?Īnswer: The SWIFI-CAM is only capable of connecting to the 2.4GHz Wi-Fi frequency. ![]() ![]() Please refer to the range extender's manufacturer user guide for setup and usage assistance as Swann are unable to directly support these devices. Question: Can I use range extenders to help improve or extend my connection?Īnswer: Range extenders can be very useful in obtaining suitable Wi-Fi signal strength at longer distances. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options. Also take note of electrical equipment and other appliances that may affect the Wi-Fi signal. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Take into consideration the amount of walls the Wi-Fi signal must pass through and their construction. Question: How far from my Wi-Fi router can I mount my camera?Īnswer: The Wi-Fi range can be up to 65ft / 20m but Wi-Fi signal can be reduced by many things around the home. If all of the details are correct and it still appears as offline, move your camera closer to your Wi-Fi and see if you can connect. Also make sure your phone is connected to the network you want to connect your camera to before you start the setup, as this information is saved on the camera during the setup process. To confirm you have the correct Wi-Fi settings and password simply follow the same process as you did to initially set up the camera as outlined in the Quick Start Guide and User Manual, taking care to enter the password exactly as it appears on your Wi-Fi network device. Question: I have setup my camera but in the app it always says offline?Īnswer: Sometimes setting up Wi-Fi can be tricky as Wi-Fi passwords are CASE sensitive and sometimes complex as well. ![]()
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